Our Family Guide gives you details and advice on how The Perfect Childcare Company can support you in finding the right choice of childcare for your family.

We understand that when employing someone to look after your child the utmost concern is that he or she will be happy, safe and well looked after. With this in mind, we will carry out a rigorous recruitment process to make sure that you are totally satisfied with your choice of childcare worker. These steps are detailed below.

Recruitment & Interview Process

Every worker introduced to a family by The Perfect Childcare Company is Screened (Photo ID checked, qualifications, work history, criminal convictions etc.), Reference checked (three references obtained (DBS CHECKED: Disclosure and Barring Service Criminal Record Check), DBS checked, Assessed (for suitability for the role e.g. Experience, training and other skills) and Interviewed (by phone and face to face by The Perfect Childcare Company prior to introducing to a family).

Screen and Check References/Employment History

The Perfect Childcare Company, as part of the recruitment service, screen and check each potential childcare-worker before you are introduced to them. However, we always advise that on interview, you also ask them questions pertaining to their CV for your own peace of mind.


Disclosure and Barring Service (Police and Criminal Record check)

It is of the utmost importance to us that all childcare workers introduced to a family have a DBS Certificate (Disclosure and Barring Service) in place and we carry this out on all our childcare workers. You should ask to see the DBS certificate when you interview – ideally they should bring the certificate with them or present it to you once it has been received. The Perfect Childcare Company carries out the initial DBS check. Families are advised to request of their PAs that they update their DBS check every three years.


The Interview

Once we have identified a suitable childcare worker for you, we will arrange for you to meet them at a convenient time and place. You can either interview them in your own home, with your family around to meet them too, or you can choose a neutral location.

This is the perfect opportunity to ask questions that are important to you in order to ensure that this person will fit easily into your family’s lives. You should include asking about their employment history, explaining your family’s routines and patterns etc.

It is perfectly acceptable to arrange a second interview or a trial session to allow the childcare worker to meet your family, see the working environment and learn more about you all. Childcare workers are usually paid for any trial sessions.

Once you have decided to employ a childcare worker, you will need to notify The Perfect Childcare Company in order to discuss any training requirements.

Employing a childcare worker

Once you have decided to use the services of a childcare worker, you will probably be legally classed as his or her employer. This means you that will have to deduct Income Tax and National Insurance contributions (NICs) from their wages through the Pay-As-You-Earn (PAYE) scheme. This is not as complicated as it sounds and we are happy to give you support and sign post you to organisations who can manage this for you.

Who counts as an ‘employee’?

If you take on someone sourced for you by The Perfect Childcare Company, and they work only for you, they’ll almost certainly be your employee. A childcare worker may also opt to be self-employed.

How do I organise Contracts of Employment and Payroll?

The simplest method of ensuring tax and National Insurance and other employer obligations are taken care of for your employee is to use a payroll agency. They will calculate your childcare workers tax and NI contributions and provide you with pay slips for their wages. The payroll agency will also prepare Contracts of Employment between yourself and your childcare worker and also provide Employer Liability Insurance which is mandatory for any employer. The Perfect Childcare Company recommend the services of NannyTax, (www.nannytax.co.uk) who cover all these tasks for employers of childcare workers.

If you do not want to use a payroll agency you can manage the PAYE and National Insurance yourself. Please visit www.gov.uk for information on registering as an employee and tax free childcare benefits.

You don’t need to register for PAYE if none of your employees are paid £116 or more a week, get expenses and benefits, have another job or get a pension. However you must keep payroll records (See PAYE and payroll for employers – www.gov.uk)

Employment Contracts

It is advisable to set up and agree a contract of employment with your employee when they first start work with you. This contract is a good framework for both you and your employee stating the hours of work, holiday, pay and other benefits you might be providing and is a sound basis on which to start a solid working relationship. For advice on Employment Contracts contact www.nannytax.co.uk or alternatively you can find information at www.acas.org.uk

Replacements & Refunds

If a childcare worker’s contract is terminated by the family due to their unsuitability for the role (and the family has notified The Perfect Childcare Company within 5 days), and The Perfect Childcare Company is in agreement, a replacement will be secured under the following conditions;

Length of service from care-workerReplacement Costs
Less than 1 monthFree
1 - 3 months50% fees
3 + monthsFull fees

If The Perfect Childcare Company cannot find a replacement, we will offer a credit note / refund at our discretion. (Please see our Terms and Conditions for more detail). If a childcare worker terminates their contract and leaves their employment, the family will be charged the following fees if they require a replacement;

Termination of employmentReplacement Costs
Less than 1 monthFree
1 - 3 months50% fees
3 + monthsFull fees

Employer and Employee’s Rights you may also need to be aware of (and your other obligations as an employer, such as statutory holiday entitlements, etc.) Further information can be found on the Acas website www.acas.org.uk/ or www.nannytax.co.uk

Insurance Cover

Before employing a childcare worker you will need to obtain Employers’ Liability Insurance. Contact www.nannytax.co.uk for information and annual insurance costs.

Employers’ Liability Insurance

Employers’ liability insurance will provide compensation to your childcare worker for injuries or illness caused to them, on or off site (where an individual’s employment is usually based). This insurance is compulsory for all employers. It is important to always check with the insurer as to what cover a policy includes.